A career built on ERP transformations
and digital-first strategy.

Leading technology strategy across Bismi Group's diversified business operations — aligning enterprise resource planning, process improvement, digital transformation, IT governance, cybersecurity, infrastructure modernisation, artificial intelligence, and business intelligence with business priorities.

• Own the full transformation lifecycle: strategy, solution selection, business process design, implementation, user adoption, governance, and value realisation.
• Drive technology-enabled operational excellence across the group.

Working with startups, SMEs, and enterprises to drive innovation and operational excellence through strategic technology solutions — IT strategy, ERP implementation, digital transformation, e-commerce, cybersecurity, and governance.

• Advise on IT infrastructure, cloud technologies, and process optimization to improve efficiency, scalability, and compliance.
• Strengthen cybersecurity frameworks and implement governance policies to safeguard critical assets.
• Help businesses build robust digital presences via web solutions, e-commerce integrations, and digital marketing strategy.

Headed the ICT function for a diversified real estate & property investment conglomerate spanning leasing, holiday homes, facility management, owners association management, and property development.

• Led ERP transformation, CRM implementation, and call center technology advancements.
• Modernized IT infrastructure to streamline processes and align with industry best practices.

• Set strategic direction for all IT operations — infrastructure, application development, process re-engineering, networks, outsourcing, and security.
• Led implementation of Microsoft Dynamics 365 (Finance & Operations, Supply Chain, Inventory, Warehouse Management, Commerce/Retail, Talent/HR) as part of a full digital transformation program, replacing a 20-year-old legacy system.
• Drove major initiatives: process automation, CX platform enablement, Robotic Process Automation (RPA), and an AI strategy.
• Developed mid- and long-range IT strategy covering systems, collaboration, mobility, innovation, and information security.
• Implemented BI reporting tools and dashboards, consolidating data across ERP and business systems for decision-making.
• Served on business planning and policy-making committees, shaping technology standards and governance.

• Directed the IT department, aligning operations with the organization's business strategy across all subsidiaries.
• Led implementation of SAP HANA ERP, a Customer Loyalty Management System, Enterprise Content Management, web portals, online marketing, SEO, and social media strategy.
• Owned all IT and IS systems: in-house software and hardware, networks, outsourced operations, and portable devices.

• Managed company-wide IT infrastructure, business applications, web portals, and intranet.
• Led implementation of an Enterprise Content Management System, SEO, and social media strategy.
• Built and maintained vendor relationships across the region.

Progressed from Web/Database Developer to IT Manager over eight years, leading web infrastructure and content systems.

• Managed IT infrastructure, BlackBerry Enterprise Server, web portals, and intranet; led CMS, SEO, and social media initiatives.
• Ran web development, editorial, design, and customer support teams.
• Built and maintained dynamic content systems in ASP, ASP.NET, PHP, and Perl across MSSQL, MySQL, and PostgreSQL.

Early career role administering corporate infrastructure — telephone systems, computer stations, disaster recovery, and IT support across the organization.

Career start — first roles as a Software Engineer, building the technical foundation for two-and-a-half decades of IT and digital leadership that followed.